Self Storage FAQ’s

Frequently Asked Questions About Tuxis Self Storage

Q. Do you offer services for both the residential and commercial customer?
A. Tuxis Self Storage offers services for both the residential [household] and commercial [business] customer. Learn more about our residential [household] storage offerings and commercial [business] storage offerings.

Q. Can I buy boxes, packing products and other moving supplies from Tuxis Self Storage?
A. Yes. Tuxis Self Storage facilities offer a wide variety of boxes and moving and packing supplies.

Q. Do you have moving carts and hand trucks available?
A. Tuxis Self Storage facilities maintain an inventory of moving carts and hand trucks that may be used free of charge to help you move your items into your storage unit. If you find yourself renting a storage unit and need a moving cart or hand truck, please let the Tuxis Self Storage on-site Manager know and he/she will be happy to assist you.

Q. What kind of security do you have?
A. Tuxis Self Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. We feature electronic gates with coded access, monitored video surveillance, fenced and well-lit facilities, and personal locks available for purchase. These features vary by location so contact the Tuxis Self Storage on-site Manager for details about a specific location.

Q. Do you have video cameras?
A. Tuxis Self Storage facilities use video surveillance cameras as a security measure. Cameras are generally located at the point of entry and exit and other areas around the facility. The number of cameras and the type of system that is installed at each facility will vary based on the design of the facility. The Tuxis Self Storage video surveillance systems are used for 24 hour monitoring and recording and are intended to offer additional security for our self storage customers.

Q. Can anybody enter a Tuxis Self Storage property or do you need a PIN number?
A. Tuxis Self Storage facilities have an electronic gate system or other keypad access system which can only be opened by a security code that is assigned to each individual tenant. The code allows us to monitor who is entering and exiting the facility.

Q. What is climate control?
A. Climate control is a feature that Tuxis Self Storage offers which helps protect your stored belongings from the extreme temperatures. Tuxis Self Storage climate controlled units maintain a temperature of 50 to 80 degrees.

Q. What is a roll-up door?
A. Roll-up doors are the most common door in self storage. They are accessed by sliding a latch and lifting the door upward, similar to the motion of a garage door. Roll-up doors allow you to maximize the usage of your space.

Q. Do I get a lock when I rent a unit?
A. You can purchase a new lock at your local Tuxis Self Storage facility or receive a new personal storage unit lock for FREE when you signup for Autopay with your credit card. We offer a variety of sizes and types of locks and our Tuxis Self Storage on-site Managers can recommend certain locks to ensure the highest level of security.

Q. Do you offer outside RV/boat/car parking?
A. Tuxis Self Storage offers outside parking for RVs, boats and cars, although this is not a standard offering at all locations.

Q. What is a drive-up unit?
A. A drive-up unit is an outside unit, located on the first floor of a facility, which gives you the ability to load your belongings directly from a vehicle or truck.

Q. What's the difference between office hours and gate hours?
A. The office hours are the hours of operation of the property during which the Tuxis Self Storage on-site Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property when your unit can be accessed which at Tuxis Self Storage facilities is 24 hours a day, 7 days a week

Q. How far in advance can I book a reservation?
A. We give you the flexibility to book a reservation up to 30 days in advance to help you plan ahead.

Q. What is the difference between an indoor and outdoor unit?
A. An outdoor unit has access from outside. An indoor [or "Double-Locked"] unit is within a Tuxis Self Storage building and will require you to go inside to access your unit.

Q. What are the payment terms?
A. Tuxis Self Storage strives to make your storage experience as hassle free as possible, including paying your bill. Typically, our leases are month-to-month but we also offer the flexibility and convenience of discounted long-term leases. There are also pre-paid lease discounts available at all Tuxis Self Storage facilities. Tuxis Self Storage also offers AutoPay whereby we can automatically charge your MasterCard®, Visa®, or American Express® each month. Or you can pay online in the "Manage Your Account" section here at tuxisselfstorage.com.

Q. Do you accept credit cards?
A. We accept several major credit cards, including MasterCard®, Visa®, or American Express®.

Q. Can I pay my bills online?
A. Yes, paying your bill online is available through the account login.

Q. What sizes are available and how do I pick my size?
A. We offer a wide range of climate control and non-climate control storage unit sizes to accommodate your needs. Storage unit sizes range from 5x5, or 25 square feet, to 10x30, or 300 square feet up to 20x30, or 600 square feet in some Tuxis Self Storage locations. Determining the right size is easy with the help of our storage space estimator and/or with the help of our Tuxis Self Storage on-site Managers who are trained to assist you in this process. Find the size of storage units at a location near you, or Contact the Tuxis Self Storage on-site Manager.

Storage Units at Tuxis Self Storage in Connecticut

Tuxis Locations

TUXIS Self Storage at Clinton, CT
6 Heritage Park Road
Clinton, CT 06413

Call for Clinton, Connecticut Self Storage
Toll Free: 888-948-8947
Local: 860-669-9302

Fax: 860-669-9539

TUXIS Self Storage at Millbrook, NY
3814 Route 44
Millbrook, NY 12545

Call for Millbrook, New York Self Storage
Toll Free: 888-948-8947
Local: 845-677-2700

Fax: 845-677-2800

Free Storage Quotes